Last updated: August 8, 2026
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website.
Delivery times vary depending on your location and the shipping method selected at checkout:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States & Canada | 7-12 business days | 3-5 business days |
| Europe (EU & UK) | 7-15 business days | 3-7 business days |
| Australia & New Zealand | 10-18 business days | 5-8 business days |
| Other Countries | 10-25 business days | 5-10 business days |
These are estimated delivery times and are not guaranteed. Actual delivery may vary due to customs clearance, weather conditions, or carrier delays.
We offer free standard shipping on all orders over $99 USD. Orders below $99 will be charged a flat shipping rate of $9.90 USD for standard delivery.
We currently ship to 50+ countries worldwide. If your country is not available at checkout, please contact us and we will do our best to arrange delivery.
Certain remote areas may incur additional shipping surcharges. If applicable, we will notify you before shipping your order.
For international shipments, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are separate from our product prices and shipping costs.
Once your order ships, you will receive an email with a tracking link. If you have not received tracking information within 3 business days of your order, please check your spam folder or contact us at info@wo-tile.com.
If your package is delayed beyond the estimated delivery time, please allow an additional 5 business days before contacting us, as carrier delays are common. If your package is lost or marked as delivered but not received, please contact us within 7 days so we can file a claim with the carrier.
If you have any questions about shipping, please contact us:
Orders ship within 1-2 business days. Standard delivery takes 3-7 business days; free shipping applies on orders over $99.
WOTILE is a peel and stick tile brand based in Shenzhen, China. Orders are picked, packed and shipped from our Shenzhen warehouse to customers worldwide.
Absolutely - every product offers a sample-pack option right on the product page. Add it to cart like any other item.
We regularly add new patterns to the catalog. For a specific look not listed, reach out and we will see what is possible.