Last updated: August 8, 2026
We want you to love your WOTILE tiles. If you're not completely satisfied, we offer a straightforward return and refund process.
You may request a return within 30 days from the date your order is delivered. To be eligible for a return:
Certain items are non-returnable: clearance/sale items, custom-cut orders, and items damaged by improper installation.
We recommend using a trackable shipping method for your return, as we are not responsible for packages lost in transit.
Once we receive your returned package, we will inspect the item(s) and process your return within 3-5 business days. You will receive an email confirmation once your return has been approved.
After your return is approved, the refund will be issued to your original payment method within 7 business days. The time for the refund to appear in your account depends on your bank or payment provider:
If you have not received your refund after 7 business days, please check with your bank first, then contact us at info@wo-tile.com.
In certain cases, partial refunds may be issued for:
We will notify you of any partial refund decision before processing.
If you need to exchange an item for a different design, size, or color, please follow the return process above and place a new order for the desired item. This ensures faster processing.
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
You may cancel your order before it ships (within 12 hours of placing the order). Once the order has been shipped, it cannot be cancelled and must go through the return process.
If you have any questions about returns or refunds:
They are removable and renter-friendly - warm with a hairdryer and peel off. Reuse on a similar clean surface is possible, but adhesion weakens after the first application, so treat them as a semi-permanent refresh rather than reusable stickers.
All wall and floor tiles are waterproof and suitable for kitchens and bathrooms.
Apply to clean, smooth, dry, non-porous surfaces: painted drywall, glass, metal, laminate and sealed wood. Avoid rough, dusty, damp or freshly painted walls; for textured surfaces, skim-coat first for best adhesion.
WOTILE tiles use different cores by type: 3D wall tiles are PVC with a resin relief surface, floor tiles are flexible PVC with a wear layer, and slat wall panels are PVC/composite. All are lightweight, paintable and easy to cut.