Return & Refund Policy

Last updated: August 8, 2026

We want you to love your WOTILE tiles. If you're not completely satisfied, we offer a straightforward return and refund process.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered. To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.
• The item must be in the same condition that you received it.
• You must provide the order number and proof of purchase.

Certain items are non-returnable: clearance/sale items, custom-cut orders, and items damaged by improper installation.

How to Initiate a Return

1. Email us at info@wo-tile.com with your order number and the reason for return.
2. We will respond within 1 business day with a return authorization and the return shipping address.
3. Pack the items securely in their original packaging and ship them to the address provided.
4. Provide us with the return tracking number once shipped.

Return Shipping Costs

• Defective or wrong item received: We cover the full return shipping cost.
• Change of mind / personal preference: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your return, as we are not responsible for packages lost in transit.

Return Processing Time

Once we receive your returned package, we will inspect the item(s) and process your return within 3-5 business days. You will receive an email confirmation once your return has been approved.

Refund Timeline

After your return is approved, the refund will be issued to your original payment method within 7 business days. The time for the refund to appear in your account depends on your bank or payment provider:

• Credit/Debit Card: 5-7 business days
• PayPal: 1-3 business days
• Other payment methods: up to 7 business days

If you have not received your refund after 7 business days, please check with your bank first, then contact us at info@wo-tile.com.

Partial Refunds

In certain cases, partial refunds may be issued for:

• Items returned with missing parts or damaged packaging.
• Items that show signs of use beyond inspection.

We will notify you of any partial refund decision before processing.

Exchanges

If you need to exchange an item for a different design, size, or color, please follow the return process above and place a new order for the desired item. This ensures faster processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Cancellation

You may cancel your order before it ships (within 12 hours of placing the order). Once the order has been shipped, it cannot be cancelled and must go through the return process.

Contact Us

If you have any questions about returns or refunds:

• Email: info@wo-tile.com
• Phone / WhatsApp: +86 13670160097
• Contact form