Privacy Policy

Last updated: August 8, 2026

WOTILE ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse, or make a purchase on www.wotile.net (the "Site").

WOTILE is operated by Shenzhen wotile wall art decoration Co.,Ltd, Room 7C98K, Building 213 (Tairan), Chegongmiao Industrial Zone, Futian District, Shenzhen, China.

Information We Collect

We collect the following types of information when you interact with our Site:

Contact Information: name, email address, phone number, and shipping/billing address when you place an order or submit a contact form.
Order Information: product selections, order history, and transaction details.
Payment Information: we do not store your full credit card details. Payment data is processed securely by our payment processors (e.g., PayPal, Stripe) in compliance with PCI-DSS standards.
Device & Usage Information: IP address, browser type, operating system, pages visited, and referring URLs collected through cookies and similar technologies.

How We Use Your Information

To process and fulfill your orders, including shipping and delivery.
To communicate with you about your orders, returns, and customer service requests.
To send marketing emails about new products and promotions (you can opt out at any time).
To improve our website, products, and services.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations.

How We Share Your Information

We share your information with the following third parties only as necessary to operate our business:

Payment Processors: PayPal, Stripe — to process your payments securely.
Shipping Carriers: to deliver your orders (name, address, phone).
Service Providers: email service providers, analytics platforms, and hosting providers.
Legal Authorities: when required by law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

Types of cookies we use:

Essential cookies: required for the cart and checkout to function.
Analytics cookies: help us understand how visitors use the Site.
Marketing cookies: used to display relevant advertisements (if applicable).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 5 years for tax and legal purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Correction: request that we correct inaccurate or incomplete data.
Deletion: request that we delete your personal data (subject to legal retention requirements).
Opt-out: unsubscribe from marketing communications at any time.
Restriction: request that we limit the processing of your data.

To exercise any of these rights, please contact us at info@wo-tile.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data transmission, secure payment processing, and restricted access controls. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@wo-tile.com
Phone / WhatsApp: +86 13670160097
Address: Shenzhen wotile wall art decoration Co.,Ltd, Room 7C98K, Building 213 (Tairan), Chegongmiao Industrial Zone, Futian District, Shenzhen, China

Frequently Asked Questions

Is wotile.net the same company as wo-tile.com?

Yes. WOTILE runs wotile.net as its direct-to-consumer store and wo-tile.com as its B2B and wholesale site. Both draw from the same factory-direct peel and stick tile catalog designed and shipped from Shenzhen, China.

Does WOTILE make the tiles or resell them?

WOTILE is a direct-to-consumer tile brand. We design the range and ship factory-direct priced peel and stick tiles, including 3D wall tiles, PVC floor tiles and slat wall panels, from Shenzhen, China.

Where is WOTILE based and where do orders ship from?

WOTILE is a peel and stick tile brand based in Shenzhen, China. Orders are picked, packed and shipped from our Shenzhen warehouse to customers worldwide.

What materials are WOTILE peel and stick tiles made of?

WOTILE tiles use different cores by type: 3D wall tiles are PVC with a resin relief surface, floor tiles are flexible PVC with a wear layer, and slat wall panels are PVC/composite. All are lightweight, paintable and easy to cut.